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Solo & Solo Pro2018-10-19T21:49:19+00:00

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Our sales and support teams are available via phone and email if you’re on the job site, call us now at 512.832.6939

Office Hours
Monday-Friday: 8am – 6 pm CST

Solo & Solo Pro

A green LED is flashing – Solo not operating properly

Possible Cause:
The screen is in “lower limit adjustment mode”.

Solution:
Move the screen to the desired lower limit by holding the UP or DOWN button. Hold the STOP button until the screen jogs – the green LED will stop flashing.

Solo only works intermittently

Possible Cause:
The battery charge is very low. When Solo’s battery is very low, a red LED on the right side will flash when the screen is deployed or retracted.

Solution:
Charge the Solo unit for at least 8 hours using the supplied charger.

Solo remote not working

Possible Cause:
The remote is being used out of range.

Solution:
Move closer to the screen, and avoid large obstructions such as walls or pillars.


Possible Cause:
Button presses are not long enough.

Solution:
When operating the Solo remote, hold the buttons down for at least 2 seconds.


Possible Cause:
Remote Battery depleted.

Solution:
Replace battery (1) CR2025 3V Li.

Lower limit is not correct

Possible Cause:
The lower limit was not adjusted properly.

Solution:
See the Solo instruction manual located here for how to adjust the lower limit.

Screen moving in reverse direction

Possible Cause:
Motor polarity is reversed.

Solution:
Move the screen to any position between the upper and lower limits using the UP, DOWN, and STOP buttons on the remote. Hold UP and DOWN simultaneously until the screen jogs. Hold the STOP button until the screen jogs again.

Solo won’t operate

Possible Cause:
The battery is too low to operate the screen.

Solution:
Charge the Solo unit for at least 8 hours using the supplied charger.


Possible Cause:
The motor is the “sleep” mode.

Solution:
Wake up the Solo unit by plugging into the supplied charger. The screen should jog.


Possible Cause:
The motor is overheated.

Solution:
Do not operate the screen and allow the motor to cool for 5-10 minutes.

If these solutions have not corrected your cause and or it was not listed here please contact SI customer support at 512-832-6939 and we will be happy to assist you.

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