Product Warranty

All Screen Innovations (SI) products are designed and manufactured in our headquarters located in Austin TX, USA. We are extremely dedicated to quality and provide a 1-year manufacturer defect & workmanship warranty to all new projection screens purchased from an authorized Screen Innovations dealer. We urge all customers to please perform all service and maintenance of SI products through an authorized Screen Innovations Dealer.

 

Even though quality is one of our main areas of focus, issues can still arise from time to time. If you need to file a warranty claim, we recommend that you contact the authorized dealer from whom you purchased your projection screen to file the claim on your behalf. To expedite the warranty claim process, please consider registering your product.

Screen Innovations warrants its products to the original purchaser only, to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original purchaser provided they are properly installed and operated according to Screen Innovations’ instructions and are not damaged due to improper handling or treatment after shipment from the factory.

This warranty does not apply to equipment showing evidence of misuse, abuse or accidental damage, damages caused by environmental or outside factors, or which has been tampered with or repaired by a person other than authorized Screen Innovations technicians.

Screen Innovations’ sole obligation under this warranty shall be to repair or to replace (at Screen Innovations’ option) the defective part of the merchandise. Returns for service should be made to your Screen Innovations dealer. If it is necessary for the dealer to return the screen or part to Screen Innovations, transportation expenses to and from Screen Innovations are payable by the purchaser and Screen Innovations is not responsible for damage in shipment. To protect yourself against damage or loss in transit, insure the product and prepay all transportation expenses.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO FITNESS FOR USE AND MERCHANTABILITY.

Any implied warranties of fitness for use, or merchantability, that may be mandated by statute or rule of law are limited to the one (1) year warranty period. This warranty gives you specific legal rights, and you may also have other rights, which vary from state-to-state.

NO LIABILITY IS ASSUMED FOR EXPENSES OR DAMAGES RESULTING FROM INTERRUPTION IN OPERATION OF EQUIPMENT, OR FOR INCIDENTAL, DIRECT, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING DAMAGES TO FINISHES OR STRUCTURES IMPACTED BY THE REPAIR.

This warranty expressly does not cover any costs of removal, installation, framing, or other costs incident to replacing the screen or returning it to Screen Innovations.

In the event that there is a defect in materials or workmanship of a Screen Innovations product, you may contact our Sales Partners at 9715-B Burnet Road Suite 400, Austin, TX 78758, (512) 832-6939.

IMPORTANT: THIS WARRANTY SHALL NOT BE VALID AND SCREEN INNOVATIONS SHALL NOT BE BOUND BY THIS WARRANTY IF THE PRODUCT IS NOT OPERATED IN ACCORDANCE WITH SCREEN INNOVATIONS’ WRITTEN INSTRUCTIONS.

Keep your sales receipt to prove the date of purchase and your original ownership.

This Limited Warranty (the “Warranty”) covers each product (“SI Product”) manufactured by Screen Innovations (“SI”) or assembled from components (“SI Components”) manufactured by SI, for the applicable warranty period hereinafter stated. By purchasing a SI Product, the end-user agrees to be bound by the terms of the Warranty. If a SI Product or SI Component is defective in material or workmanship within the warranty period applicable to it, SI will repair or replace, at SI’s sole discretion, the defective product or component. SI’s obligation does not include labor or shipping costs, which are the responsibility of the end-user. SI reserves the right to issue a cash refund in an amount equal to the cost of repair or replacement in lieu of repair or replacement

WARRANTY PERIODS
Base Warranty Periods
Except as otherwise expressly stated herein, the warranty period for an SI Product or an SI Component is five (5) years.

The Warranty applies only to the initial end-user of the SI Product and may not be transferred or assigned. If the product is required to be installed by an authorized SI dealer, an application warranty period begins on the date of product shipment from SI. If no assembly or installation by an authorized SI dealer is required, an applicable warranty period begins on the end-user’s invoice date. SI reserves the right to inspect the product or component involved in any warranty claim. Any claim under the Warranty must be made in writing, within 30 days following the date on which the claim arises and must be accompanied by a copy of the end-user’s original invoice and proper documentation (photos, video, written description, etc.) to support the claim. Repair or replacement of a part or product pursuant to the Warranty shall not have the effect of extending a warranty period.

Specific Warranty Periods
Each of the following products and components has the warranty period set forth opposite it:

5 years against corrosion and cosmetic deterioration under normal conditions. Individual standard components such as accessories made of aluminum, die-cast aluminum, stainless steel, PVC, plastic, nylon, etc. (excluding custom parts). Metal finishes (powder coated or painted exposed surface aluminum and steel components). Exterior solar shades steel cables, steel cable tensioners and brackets.

Supplier Warranties
The following items are covered by a separate manufacturer’s limited warranty. Si will supply copies of such warranties upon request. 1 year on gaskets, brushes and inserts. 5 year on Somfy Electric Motors and fabrics.

No person or entity (including any SI distributor, representative or employee) is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

All disputes arising from this Warranty are governed by the laws of the State of Texas, and any action to enforce the Warranty must be initiated in Denton County, Texas.

THE WARRANTY IS VOID IF:
SI has not been paid in full for the SI Product, and/or in accordance with any payment terms, prior to a warranty claim.

Any changes, modifications, additions or attachments are made to an SI product without the prior written consent of Screen Innovations.

Any components used in, or used to assemble or install, an SI Product are not SI Components, components supplied by SI, or components approved in writing by Screen Innovations.

The SI Product is assembled or installed by any person or entity other than SI or the authorized trained SI dealer from whom the product was purchased, unless previously authorized in writing by SI.

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