• Troubleshooting
  • FAQs
  • General Support

    Zero-G

  • Motor moving in reverse

      Possible Cause:
    • Motor polarity reversed

      Solution:
    • Disconnect power. Pull down the PCB tray. Unplug the white data cable connected to the Somfy input on the board. Plug the data cable directly into the back of the Somfy wall switch. Move the dip switch toggle on the back of the wall switch into the down position. Press and hold the stop button for 5 seconds and then release. Polority should then reverse. Move dipswitch back into the center position.
  • Screen won’t operate.

      Possible Cause:
    • No AC power available.

      Solution:
    • Check to see if the curcuit breaker has switched off. Reset if needed. Check outboard switching apparatus. Check voltage availability. Contact and electrian.
  • Indentions appear on the screen surface.

      Possible Cause:
    • Debris or particles clinging to the screen due to static cling.

      Solution:
    • Check both sides of the screen for dust or debris. Wipe the back of the screen with a microfiber cloth. Also, lightly brush off the front of the screen.
  • Dirt, fingersprints, marks, etc. on screen surface.

      Possible Cause:
    • Improper handling of screen

      Solution:
    • Follow the cleaning instructions outlines in the Screen Material Cleaning Guide.
  • Motor shuts off. Motor has been in use for more than two minutes.

      Possible Cause:
    • Motor is designed for short operations (lowering and retracting), countinuous duty. Longer operation causes the motor to overheat and shutoff. This typically happenes during installation when testing the screen.

      Solution:
    • Allow the motor to cool down. Complete cooling can take an hour or mor. Heat gain is cumulative and takes time to dissipate. If the motor use is initiated before it has cooled completely, the motor will shut down again when it reaches maximum temperature.