TRO.Y Quick Setup Guide

Quick Setup Overview #

Fastest Method to Find TRO.Y: Open Command Prompt (Windows) or Terminal (Mac) and type ping troy — you’ll see the IP address instantly.

1. Find Your TRO.Y on the Network #

With Network Connection #

Step 1: Using Command Prompt/Terminal

Open CMD (Windows) or Terminal (Mac) and run:

ping troy

This returns the TRO.Y’s current DHCP IP address.

Step 2: Alternative – Find via UPnP

Windows: Open File Explorer, click “Network”, look for SI_TRO.Y under Other Devices
Mac: Run arp -a in Terminal — TRO.Y MAC starts with 70:B3:D5 or 58:76:07

Step 3: Open TRO.Y Interface

Enter the IP address in your browser. You’re in!

Direct Connect (No Network) #

What You’ll Need: TRO.Y, POE Injector, 2 Ethernet cables, and a laptop with ethernet port or adapter.

WARNING: Do NOT Exceed 48V PoE Power
TRO.Y 2 must not be powered with PoE voltage exceeding 48V. Using higher voltage PoE sources can damage the TRO.Y over time.

Step 1: Connect Hardware

POE Injector to TRO.Y “POE” port
POE Injector “LAN” port to your laptop
Turn OFF your Wi-Fi

Step 2: Set Static IP on Your Computer

Change your ethernet adapter from DHCP to Manual:

IP Address: 169.254.169.X (X = any number 1-250)
Subnet Mask: 255.255.255.0

Step 3: Reset TRO.Y & Connect

Press the Reset button on TRO.Y (red LED should flash)
Open browser and go to 169.254.169.254

Can’t Connect? Click Here for Troubleshooting

Wi-Fi still on? Turn it off. Your laptop needs to use ONLY the ethernet connection.

Red LED not flashing? Press and hold the Reset button until it starts flashing.

Browser says “can’t reach”? Double-check your IP settings. Try ping 169.254.169.254 first.

Still nothing? Power cycle TRO.Y completely and try again.

Full Discovery Guide

2. Update Firmware #

Important: Always update TRO.Y and Helen firmware before commissioning a new system. Outdated firmware causes discovery failures and communication issues.

Update TRO.Y Firmware #

Step 1: Check Current Version

Open the TRO.Y web interface
Current firmware version is displayed on the Dashboard
Compare to latest version on our Firmware Downloads page

Step 2: Download & Update

Go to System Settings in TRO.Y
Click “Check for Updates” or “Update Firmware”
If manual update: download firmware file, click “Browse”, select file, click “Upload”
Wait for update to complete — DO NOT power off during update

Step 3: Verify & Restart

TRO.Y will restart automatically after update
Refresh your browser and verify new version on Dashboard
Re-commit your Integration Table if prompted

Update Helen Firmware (Zigbee Only) #

Zigbee Only: Helen firmware updates are only needed if you’re using Zigbee motors. Helen updates enable support for new motor types like Niño.

Step 1: Access Helen Update

Go to Integration Settings in TRO.Y
Click “Wireless Bridge Settings”
Look for Helen Firmware section

Step 2: Update Helen

Download latest Helen firmware from Firmware Downloads
Click “Update Helen Firmware”
Select downloaded file and upload
Wait for completion — Helen LEDs will flash during update

Step 3: Verify Update

Check Helen firmware date in Wireless Bridge Settings
Latest version should show May 21, 2025 or newer
Restart TRO.Y after Helen update completes

Download Latest Firmwares

3. Add Motors to TRO.Y #

Select your motor connection type below. Each tab covers setup, discovery, and troubleshooting.

Jump to the section for your motor type below.

RS-485 Wired Motors #

Step 1: Wire Motors to TRO.Y

Connect motors to any of the 4 BUS OUT ports on TRO.Y (or via Janus/Suite XVI).

Step 2: Discover Motors

Go to Integration Table
Click “Start Wired Device Discovery”
Motors appear as they’re found — name them
Click “Stop Wired Device Discovery” when done

Step 3: Configure & Save

Click Config on any motor to set limits, presets, rotation
“Accept Edits” then “Commit Integration Table”

RS-485 Motors Not Discovered? Click to Troubleshoot

Check wiring polarity. RS-485 requires correct + and – connections. Swap if needed.

Cable too long? RS-485 max recommended: 300 feet. Use twisted pair cable.

Multiple Janus units? Try connecting each directly to TRO.Y to isolate issues.

Motor has power? Verify voltage at motor terminals. No power = no discovery.

Full RS-485 Troubleshooting

PoE Motors #

PoE motors require an SI IP Bridge. The IP Bridge connects PoE motors to TRO.Y over your network. Once connected, they appear and function like RS-485 motors.

Step 1: Connect SI IP Bridge

Connect the IP Bridge PoE port to your network switch (same network as TRO.Y)
Connect the IP Bridge RS-485 port to any TRO.Y BUS OUT port
Ensure all PoE motors are connected to the same network switch

Step 2: Discover Motors

Go to Integration Table
Click “Start Wired Device Discovery”
Motors appear as they’re found — name them
Click “Stop Wired Device Discovery” when done

Step 3: Configure & Save

Click Config on any motor to set limits, presets, rotation
“Accept Edits” then “Commit Integration Table”

Important: TRO.Y, SI IP Bridge, and all PoE motors must be on the same network subnet.

PoE Motors Not Showing Up? Click to Troubleshoot

Different subnets? TRO.Y, IP Bridge, and motors MUST all be on the same subnet.

IP Bridge not connected right? PoE side to network switch, RS-485 side to TRO.Y BUS OUT.

Switch not PoE enabled? Use a PoE injector between switch and motor.

Zigbee Motors #

Pre-Configured Systems: If motors came with your SI Eco-System, they’re already paired! Click “Query Helen for Connected Devices” to see them.

Zigbee Network Best Practices #

Zigbee problems are almost always about router placement and Wi-Fi interference. Get these right first.

Helen Coordinator in an OPEN area (not in rack, not behind TV)
Helen cable under 50 feet from TRO.Y
Routers placed every 15-20 feet
No router behind metal, concrete, or mirrored glass
Every motor within 3 hops of the Coordinator
Zigbee channel NOT overlapping with Wi-Fi (use 15, 20, or 25)
Add routers BEFORE battery-powered shades

50′ Max Helen Cable 15-20′ Router Spacing 3 Hops Max to Coordinator

Step A: Set Up Helen Coordinator #

CRITICAL: Connect Helen Coordinator DIRECTLY to the Helen port on TRO.Y. Do NOT use the POE injector — that’s only for Helen Routers.

Create Zigbee Network

Go to Integration Settings then Wireless Bridge Settings
Select “Helen Bridge”
Click “Submit” then Restart TRO.Y
Click “Create Zigbee Network”
A PAN ID should appear (not 0000)

Step B: Add Routers FIRST #

Always add routers before motors! This builds a strong mesh first. Routers = powered devices (Helen, Smart Plugs, LV motors).

Pair Routers

Go to Device Table and click “Open Zigbee Pairing”
Helen Router: Hold Pair button until LEDs flash, release
Smart Plug: Hold button 5-10 sec until LED flashes
Router appears in Device Table — name it

Step C: Add Zigbee Motors #

Pair Motors

Click “Open Zigbee Pairing”
Nano motors: Hold motor head button for 2 jogs, LED amber
Nino motors: Hold motor head button for 2 jogs, LED red
Motor jogs once when paired — name it and commit

Zigbee Not Working? Click to Troubleshoot

PAN ID shows 0000? Network not created. Click “Create Zigbee Network” again.

Motor won’t pair? Is it on another network (TaHoma)? Remove it first.

Weak signal? Add more routers. Check for metal/concrete obstructions.

Wi-Fi interference? Change Zigbee channel to 15 or 25.

Zigbee Troubleshooting Zigbee Design Guide

RTS Motors #

RTS = Radio (433 MHz). You need a Pegasus to send RF commands. Motors must have limits set and a remote paired first.

Step A: Add Pegasus #

Connect & Discover Pegasus

Wire Pegasus to any TRO.Y BUS OUT port
Click “Start Wired Device Discovery”
Pegasus appears — name it and save

Step B: Add RTS Motors #

Put Motor in Pairing Mode

Somfy 30/50 Series: Hold Programming Button until motor jogs
SI KAOS: Hold STOP for 5 seconds until motor jogs
Alpha: Tap RED button on motor head (jogs once)

Pair to Pegasus

Click Config on Pegasus then RF Motor Table
Click “RF Pair” for desired channel
Motor jogs to confirm — click “RF Test” to verify
Label the channel and Save

RTS Not Working? Click to Troubleshoot

Motor won’t pair? Ensure motor is in pairing mode. Move Pegasus closer.

Limited range? RTS is ~30′ indoors. Check antenna. Use RF repeater.

“Ghost” commands? RF interference. Clear programming and re-pair.

Full RTS Troubleshooting

4. 3rd Party Integration #

Before You Start: Set TRO.Y to a Static IP (or MAC reservation) for reliable integration. Only ONE Telnet connection allowed at a time.

Enable Telnet Server (Required for most integrations) #

Enable Telnet

Go to Integration Settings
Click “Show” on Telnet/Json Server Settings
Select “TCP”, set Port to 23
Enter Username and Password
Click “Submit” then Restart TRO.Y

Jump to the section for your control system below.

Josh AI #

Auto-Discovery: If TRO.Y and Josh are on the same network, Josh should find TRO.Y automatically!

Step 1: Check for Auto-Discovery

Log into the Josh Portal
Go to System Setup then Configure Devices
Look for “Shade Innovations TROY”
If found, click Authorize

Step 2: Manual Add (if not discovered)

Click Add Integration
Search for Shade Innovations
Enter TRO.Y’s IP address

Step 3: Authorize Connection

Press Reset button on TRO.Y (red LED blinks)
Click Next in Josh Portal
Devices appear under Areas tab

Full Josh AI Guide

Control4 #

Download Required: Screen Innovations C4 Drivers (v1.12)

Step 1: Install Drivers in Composer

Search “Screen Innovations” in driver database
Install Troy Gateway (one per TRO.Y)
Install Blind driver (one per shade)
Install Blind Group driver (one per group)

Step 2: Configure Gateway Driver

Enter TRO.Y’s IP Address
Enter Username/Password from Telnet settings
Operational Mode should show “OK”

Step 3: Discover Devices

Select Gateway then go to Actions tab
Click “Discover Devices”
All configured motors appear

Step 4: Measure Travel Time

Assign each Blind driver to corresponding shade
Go to Actions then “Measure Travel Time”
Required for accurate position feedback!

Full Control4 Guide

Bond #

Simple Setup: Bond Bridge Pro connects directly via your network — no special drivers needed.

Step 1: Enable TRO.Y in Bond App

Open the Bond Home app
Tap Add Device
Select “Screen Innovations” or “Shade”
Enter TRO.Y’s IP: http://[IP]/troy

Step 2: Discover Shades

Bond discovers all shades configured in TRO.Y
Name each shade as desired
Assign to rooms in the Bond app

Step 3: Test & Control

Test each shade from the Bond app
Use with voice assistants (Alexa, Google Home)
Create scenes and schedules in Bond

Full Bond Bridge Guide

Crestron #

Crestron Home #

Setup Steps

Go to Pair Devices then Drivers then Platform
Search for “Screen Innovations”
Install Troy Gateway to a room
Enter IP Address, Port 23, Username/Password
64 shade drivers auto-created upon connection

Crestron SIMPL #